freshdesk customer support platform

Freshdesk

Freshdesk offers a broad set of features for every channel a customer support team needs. Freshdesk comes with excellent support for traditional channels such as email and phone as well as chat, forums and social media, with a ticketing helpdesk that is tightly integrated with across all channels.

Each Freshdesk account can have multiple custom mailboxes associated with it, allowing a support team to manage all their support emails in one place. Freshdesk’s social media integration is excellent: with support for Facebook pages, an in-sync Facebook support centre, streams to keep an eye on what the world is talking about a company, and a social tab that works on mobile.

Freshdesk also has a phone system built into it that allows users to take incoming calls. Currently covering over 30 countries, this allows you to perform call centre operations without having to invest in a full-fledged business phone system. The platform also provides live chat solutions where you can facilitate real-time conversations with customers on your website.

Freshdesk is easy to set up, learn, and use, and incorporates gamification features such as a motivation tool to compete with their own colleagues when solving issues reported by customers. With gamification emerging as a strategy across the world to boost engagement among employees and consumers, Freshdesk’s game mechanics helps to engage agents in their otherwise monotonous tasks and is a differentiator in a crowded help desk market.

Key features of Freshdesk

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Try Freshdesk

Freshdesk is an easy-to-use, affordable and feature-rich help desk software by Freshworks. It’s everything a business needs to deliver exceptional customer support.

Other customer support tools

More Resources for Startups and New Ventures

Creating a business and get customers is hard. After spending all that time creating a business, investing hours and hours time, the last thing you want is to see someone copy your idea and steal your customers. It's tough though to defend a business these days. If you want to protect your business, create a 'defensible moat', then build a powerful business model, not just a business. Use these resources to help you: What is a business model? - it includes free downloads and more resources.
101 free tools and resources

FREE EBOOK

Frustrated with your growth?

 

Enter your email and you'll receive the download in your inbox.

Discover the latest tools and resources that industry experts are using to grow their businesses.

FREE eBook 101+ tools and resources to grow your business

Scroll to Top