Liveagent is a Help Desk platform that is the 1st Step Towards Better Customer Service

Liveagent

LiveAgent is a customer support platform that combines multiple channels into a single and compact package.

The platform includes live chat, email support, and social media integration (Facebook and Twitter). It is a powerful helpdesk application packed with features such as analytics, insights, gamification, contact forms, and file sharing among others.

LiveAgent is developed to be simple and intuitive, making it easy to learn, use, and implement. The user interface is well planned out and agents can quickly master the system in a very short time.

All queries are stored and processed under one roof. They are also classified and delivered to different departments depending on a set of preset rules, leaving no more than 25% of the overall routing and redirecting to be handled manually by agents. Even repetitive questions are automatically converted into FAQs, and placed in the same-name section to be used as a source of information.

Key features of Liveagent

  • Ticket Management
    • Universal inbox
    • Ticketing
    • Hybrid ticket stream
    • Automated ticket distribution
    • Rules
    • Time Rules
    • Responsibility
    • Departments
    • Tags
    • Service-Level-Agreement (SLA)
    • Business hours
    • Contact groups
    • Ticket/Customer insights (CRM)
    • Canned messages (Macros)
    • Predefined answers
    • Attachments
    • Email notifications
    • Agent collision detection
    • Agent ranking
    • Contact forms
    • Contact form gallery
  • Live Chat
    • Real-time chat
    • Proactive chat invitations
    • Chat button gallery
    • Chat invitation gallery
    • Filters
    • Notes
    • Ticket/Customer insights (CRM)
    • Canned messages (Macros)
    • Predefined answers
    • Agent collision detection
    • Agent ranking
    • Contact forms
  • Reporting
    • Analytics overview
    • Performance report
    • Agent ranking overview
    • Department report
    • Tag reports
    • SLA Compliance report
    • SLA Log report
    • Agent availability
    • Agent report
    • Channel report
  • Support Portal
    • Customer portal
    • Knowledgebase
    • Forum
    • Feedback & Suggestions
  • Gamification
    • Rewards & Badges
    • Levels
    • Benchmarks and Leaderboards

Try Liveagent

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.

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